1. Free tickets to The Wicked musical
Booked two tickets to the musical at MBS, got rather premium seats (about $180/tix) as I am absolutely fascinated by the songs and the stunning effects. This was our view:
Walked out feeling rather disappointed that Elphaba was not lifted as she belted Defying Gravity. Checked with Busy Roys who watched it a few weeks earlier - his version of Elphaba, as was my recollection of my virgin experience in London in 2014, was that she flew. Googled that if Elphaba didn't do that, the reason was most probably due to a technical issue with the scissors lift. Feeling rather bummed, I wrote a feedback to MBS seeking for an explanation. When they replied, I wasn't expecting to be offered free tickets to a weekend screening a few days later!?? Which we attended, although it was CAT B but hey it was on the 2nd last day of the musical screening! And my hair stood on ends as I finally witnessed Elphaba 'flying'. The iconic part of the musical. Left contented, fulfilled and happy. Now, imagine if I did not voice out my discontent???
2. Avoided paying close to $400
After requesting for annual fee waivers for ALL my credit cards over the last 2 decades and having them waived successfully, I was utmost surprised that Standard Chartered recently refused to do so. To make matters worse, they must have had their processes made more challenging for customers to request for fee waiver. One could only do so via the automated phone banking or SC app. I attempted. Numerous attempts. Over a course of one week, on both channels. The result: Not successful.
Determined not to pay $196 per card (whose rebates I received over one year do not even amount to half of the fee), I trial-and-errored and iterated the phone banking options until I was finally connected to a customer service officer. Immediately after she verified my details, it took her less than 2 seconds to inform "after careful consideration, we regret to inform the waiver request is unsuccessful. We recommend you pay as soon as possible to avoid incurring further charges. Unfortunately this decision is final, we hope this does not deter you from using the card".
I replied instantaneously, "It does, I would like to cancel the card."
The service officer then tried to do some service recovery, said will help to put up an appeal and the result would be updated via SMS within 3 days.
The same night, my phone beeped. It showed that the annual fees have been waived off for both cards.
I felt gratified. But at the same time, I felt disgusted at how commercially-driven the bank is. Firstly, they made it almost impossible for one to appeal for a fee waiver. Even when I have paid my outstanding balance and requested via their app to cancel the card, SC rejected my cancellation request. Secondly, it is quite obvious they were able to accede to customer's waiver request. But their SOP and how insincere the service officer in her delivery, made the whole experience unnecessarily lengthy and negative. I will be working towards closing off my SC account.